FAQ Categories
Please select one of the categories below:
- What can Joomla do for me?
You should do your research at Joomla.org. We believe that Joomla is the best Content Management System (CMS) out there. It has a vast community and a scalable future direction. The Joomla community has created extensions that take the Joomla framework out of its intentional content management job. While we like the diversity, we try and encourage our customers to use Joomla first as a content management tool and secondly for its other possibilities.
- What are bugs?
There are two types of bugs you need to be worried about, ones that crawl into your house and ones that show up in you website, and for the same reason, you don't want your visitors to see them. Program bugs are errors in programming. They usually happen because the user uses the program in a way that the developer hadn't intended or predicted. The majority of bugs that you need to be worried about with Joomla come from third-party developers and the clash of components, each may work in their own right but one may cause unexpected results for the other, causing an error flag. For instance, a SEF component modifying a URL that another program requires to be unmodified.
- Why cant I just do this myself?
Go for it.
www.joomla.org, but it will take you some time. Get one of our packages and save yourself hours of development time!
- What is your guarantee?
We guarantee that we will save you time, and through time saved, money. Your system will work bug free or we will fix it for free provided you haven't modified any package files. Your package will work right out of the virtual box!
- What if I don't have a Paypal account?
You don't need a Paypal account to purchase from us. We've configured Paypal to accept credit cards for us also.
- What is a template?
A template is basically a PHP file, a CSS file, and and XML file. Each is required to make a template work in Joomla. The PHP file brings all the various Joomla elements into a viewable HTML page. The CSS file, takes the most time, because it forms all the various elements into an aesthetically pleasing form. Usually the difference in templates is made in quality CSS. The XML file is basically a list of all the files that you are including in your template, including images, and scripts. This file registers all template elements with Joomla.
- Who are these packages for?
Our services are for people who want to
save time and recognize the value in what we do. It is also for
Joomla beginners and those who want to just focus on their business
and not Internet development.
- Can I add my own extensions?
Yes feel free to modify your package in any way, but you will be charged regular developer hours if our updates to your core package cause any unexpected bugs. You can have us install the components for you for a small fee, they will then be guaranteed and updated, if any errors occur we will be responsible for fixing them. Please note, if the program is faulty of flagged by Joomla we won't install the component and will advise not to do so also.
- Do you develop pages for me?
Not really. Out of the box our packages are ready for you to add content and publish web pages without the need of our help. If you know how to use Microsoft Word, then, you can use our editors without any trouble. But if you need our help or just don't have the time, then, yes we can develop pages for you using developer hours.
- What level of access do I have?
You will have complete access to the Joomla administrator, meaning you will be Super Administrator. We will also give you a default editor user so that you can add content without the worry of messing anything up. Please note that the Super Administrator can delete things and modify Joomla to a point where errors may begin to pop-up so beware.
- What happens if I want to close my site and end service with you?
We really want to see our customers businesses grow, but if your site doesn't succeed and is only costing you money, we will close things down for you, back up the site, place it on a disc and send it to your mailing address. We'll keep a copy for you at Joomla Packages, provided you want to start the service again.
- Can I host A Package on My Own Host?
Well, yes and no, our hosts are configured to run our packages, that is why we can guarantee that they will work right out of the virtual box. If you want to host your own package you'll need to contact us so we can set our systems up for you. Your host will have to conform to specific security details. Extra fees will be applied.
- What kind of help do you offer?
We maintain your site but you run the show. We will provide you with video tutorials for common tasks in Joomla. There's no sense in us reinventing the wheel, so sometimes we'll refer you to other Joomla websites that offer solutions that may help you. Our forum will be the location where all of these help documents will be linked together, so please if you have a question, come to the forum and search for the answer, if you can't find it then ask. We'll direct you to the resource that expresses the solution best.
- Why are you charging me for free software?
We are not charging you for the free software, instead, we are charging you for our service of putting the packages together and doing the initial configurations. You can pretty much just add content to our packages without needing to modify any of our features and your site will look fantastic. We spend hours upon hours making the software work bug free and look good. Both form and function are important to us. We actually have a free package if you don't want to spend any money!
- Where are you located?
We are located in Los Angeles, California, USA. We invite customers from anywhere in the world, but all business will be done Pacific Standard Time.
- How do I contact you?
- What Are Your Hours?
We work Monday - Friday - 9:00am - 6:00pm Pacific Standard Time (Los Angeles, CA, USA).
FAQs 
